FAQ's Rappidx - Track Your Order

Track Your Order

Easily monitor your shipment's status in real time.

Enter your AWB or Order ID to get instant updates on your shipment from dispatch to delivery.

See the tracking id on shipping document. Help





Order assign

Order assign

Assign orders efficiently to ensure timely delivery and customer satisfaction

Order pick

Order pick

Schedule order pickup promptly for faster processing and delivery

Intransit

Intransit

Order is in transit and on its way to the destination.

Out for delivery

Out for delivery

Order is out for delivery and will reach you soon.

Delivered

Delivered

Order has been delivered successfully.

FAQ's

Tracking updates can sometimes be delayed due to various factors such as network issues, scanning delays at transit points, or system maintenance. If your tracking hasn't updated for more than 24 hours, please contact our customer support team for assistance.
Package delays can occur due to weather conditions, high shipment volumes, or other unforeseen circumstances. We recommend waiting 1-2 additional business days. If the delay persists, please reach out to our support team with your tracking number for immediate assistance.
Address changes after dispatch are possible but depend on the current location of your package. Please contact our customer service immediately with your tracking number. We'll do our best to accommodate the change, though additional charges may apply.
If you're not available during delivery, our delivery partner will attempt to contact you and may leave the package with a trusted neighbor or at a secure location. If delivery cannot be completed, the package will be held at the nearest facility and you'll receive instructions for pickup or rescheduling delivery.